Heart of Decor’s Return Policy

We understand that sometimes the prints won’t quite fit the way you originally hoped. If this is the case please contact us at: support@heartofdecor.com. We have a 7 day return policy, which means you have 7 days after your item was delivered to request a return. 

Please note that if you are returning an item that has arrived undamaged then you the customer covers the cost of the return postage.

To be eligible for a refund, your item must be in the same condition that you received it. (Undamaged and in it’s original packaging). We will also require you to provide your order confirmation email as proof of purchase. 

To request a return or to ask us any questions about our refund policy, you can contact us at: support@heartofdecor.com

Damaged Items

We are more than happy to replace or exchange any print found to be faulty or damaged within 7 days of delivery. If your order does arrived damaged please contact us at: support@heartofdecor.com, with your order number and images of the damaged item attached in your email. In some cases in order to determine whether you qualify for a refund we may request that you return the item to us. Please note that if the item has arrived damaged then we the merchant will cover the cost of the return postage. 

Exchanges

Due to the on demand nature of the printing process and the limited use that can be made of returned items, we do not offer exchanges.

Processing Your Refund

We will notify you via email once we’ve received and inspected your returned item.  We will notify you if the refund has been approved or not. If approved we’ll process your refund within 1-5 working days after our decision. 

If you have any further questions, please get in touch at: 

support@heartofdecor.com