Heart of Decor’s Return Policy

We understand that sometimes the prints won’t quite fit the way you originally hoped. If this is the case please contact us at: support@heartofdecor.com. We have a 7 day return policy, which means you have 7 days after your item was delivered to request a return. 

Please note that if you are returning an item that has arrived undamaged then you the customer covers the cost of the return postage.

We offer refunds for items that are new (Unopened products in original packaging that have not been used) and used items (This includes products that are lightly used or opened). To be eligible for a refund we will also require you to provide your order confirmation email as proof of purchase. 

To request a return or to ask us any questions about our refund policy, you can contact us at: support@heartofdecor.com

Damaged Items

you are entitled to refund any order which arrives faulty or damaged. Please reach out to support@heartofdecor.com where we will assist. If your order does arrived damaged please contact us at: support@heartofdecor.com, with your order number and images of the damaged item attached in your email. In some cases in order to determine whether you qualify for a refund we may request that you return the item to us. Please note that if the item has arrived damaged then the customer covers the cost of the return posage.

Exchanges

If you are not satisfied with your prints, we are more than happy to offer to exchange your prints with something else from our shop.

Processing Your Refund

We will issue a refund within 3 working days of the returned item reaching the designated return address.

If you have any further questions, please get in touch at: 

support@heartofdecor.com